Knowledge & guides

English · 122 pages · 101–122

• The handoff loses the original lead source
• The lead fee is treated as the complete follow-up cost
• The next appointment has no clear purpose
• The next lead is chosen by inbox position
• The number is valid but WhatsApp cannot reach them
• The pilot has no agreed acceptance criteria
• The project changes but reminders still chase the old quote
• The prospect does not recognise the sender
• The quote call misses the person needed for the decision
• The quote is lost but the reason is an assumption
• The quote is sent and the conversation goes quiet
• The reminder gives no simple way to reschedule
• The reminder uses an outdated appointment time
• The remote appointment has no clear joining instructions
• The task says call but does not explain why
• The test drive happens but the next discussion is unclear
• Two branches contact the same enquiry
• Unreachable leads distort the booking-rate discussion
• Unusable phone details enter the contact queue
• Urgent enquiries follow a routine schedule
• Weekend enquiries wait until Monday
• WhatsApp, RCS and AI voice