Separate a quotation request from an issued quote
A request may still need measurements, scope or specialist review. An issued quote already has a proposal, version and owner. Record which stage the enquiry is in before choosing a follow-up message; asking for a decision on an unprepared quote creates confusion.
Make the next step specific
For a new request, confirm receipt and arrange the information or appointment needed to prepare the answer. For an issued proposal, refer to the correct version and ask whether a question needs clarification. Leave technical changes, prices and negotiations with the responsible specialist.
Track progress without inventing a sale
Record awaiting information, quote prepared, discussion requested and decision as separate states. Stop reminders when the owner takes over or the prospect opts out. A booked discussion is not an accepted quotation; measure acceptance from the actual commercial record.